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FAQ
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What forms of payment do you accept?Heights A/C & Heating accepts Cash, Check & all major Credit Cards.
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How long does an installation of new equipment take?Most work can be completed in one day or less. The Heights A/C & Heating team understands the urgency of having a working HVAC system, and they do their best to work quickly and efficiently.
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Do you only service the Heights?Though Heights is in the name (and the location), Heights A/C & Heating services the entire Greater Houston Area. Call today to see if your home or establishment is in the service area: 832-729-0017.
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Do you have a preventative maintenance service?Yes. Heights A/C & Heating offers a low-price plan that covers an A/C and heat check. Navigate to our Preventative Maintenance tips on this page, below the FAQ.
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Do you only replace equipment?No. In fact, Heights A/C & Heating is a firm believer in the dying art of repair vs. replace. The team's technicians are highly skilled and experienced in repairing both air conditioning and heating systems. Whatever makes the most sense for your system, home, and budget, Heights A/C & Heating will do their part to work with you and ensure the best service and product, even if that means a simple repair. Heights A/C & Heating does not work on commission, and as such, is able to provide honest, consistent, and effective customer service, and guidance.
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My bedroom is always hotter than other rooms in my house. Can you fix that?Heights A/C & Heating can check your home for air balance and give you the best options to fix the problems in each room.
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Do you suggest or do duct cleaning?No. Heights A/C & Heating does not perform duct cleaning on residential homes, nor does the team recommend them. The flexible ducting used in most residential homes can easily be torn by the rough bristles of the brushes used in duct cleaning. If duct cleaning is called for, Heights A/C & Heating will recommend equipment replacement.
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1.
Check & Change your air filter monthly. Dirty filters restrict the airflow to your evaporator coil, which can cause your unit to stop working and decrease efficiency. Air filters should be replaced every 1-3 months, depending on the filter. Media filters (located in the attic if your system has one) should be replaced every 5-6 months. Most $2-5 filters should be replaced monthly.
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Check the thermostat batteries. Try to replace the batteries in your thermostat when you change the batteries in your smoke detectors. Make sure your thermostat is mounted level & is 5 feet above the ground. Your thermostat must be properly installed or your unit will not run efficiently.
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Keep an 18” clearance around your outside units. Shrubbery, vines, & even decorative coverings can impact your systems performance.
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Clean off the outside condensing unit at least every quarter. Spray your outside condensing unit down with a simple garden hose. Never use a pressure washer. You want the water to run clear. Remove mud and debris like grass and leaves by hand.
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Have an Air Condition Fund! We live in Houston, Texas, the most air conditioned city in the world! It is not if your unit dies, but when. Keep an A/C savings account setup to auto draft $60-100/month from your checking account. This will help offset the cost of replacement when it is time.
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If you can located your evaporator coils drain line, you can pour one cup of bleach or white vinegar down the drain line monthly with a simply plastic funnel to help slow the growth of drain clogging algae. If you are unsure of the location, please ask us next time we visit your home.
